At Ironworkers USA Federal Credit Union, we have your back. Unfortunately, criminals are always coming up with new and more twisted ways to access your accounts and steal your money which can come in various forms like threatening phone calls, random text messages, and authentic-looking emails.
It can be alarming to receive a notification that your bank account may be hacked, but we’re here to put your mind at ease.
To keep you safe, we take proactive steps to protect your accounts:
- Continuously monitor member accounts for any irregular or suspicious activity and will reach out to you if we detect something unusual.
- If we do contact you, we will always verify our identity so you can be confident that it’s truly us reaching out.
- If you ever feel uncertain about the authenticity of a call, you are welcome to call us back at 877-769-4766 to confirm it really is us.
Here’s what we will never do:
- We will NEVER request any login information, including your Online Banking user ID, Online Banking password, PIN number, or other personal information by phone call, text, or email.
- We will NEVER log in to your account or ask to remotely connect to your device to view your account information on your computer.
- We will NEVER ask for your full credit/debit card, PIN, or account numbers.
Stay informed, stay alert, and help us keep your accounts safe! Be suspicious of anyone calling you requesting access to your account information or online banking login. When in doubt, call us immediately at 877-769-4766.
